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matashola matashola
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7 years ago
Which of the following is NOT a component of customer loyalty?
a.   customer satisfaction
b.   customer retention
c.   customer recommendation
d.   customer lifetime value
e.   All of the above are components of customer loyalty.
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Market Based Management

Market Based Management


Edition: 5th
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#1NuggetsFan#1NuggetsFan
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7 years ago
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matashola Author
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#2
7 years ago
I'll take your word for it, thx
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