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2 years ago
Which of the following is NOT a component of customer loyalty?
a.   customer satisfaction
b.   customer retention
c.   customer recommendation
d.   customer lifetime value
e.   All of the above are components of customer loyalty.
Textbook 

Market Based Management

Edition: 5th
Author:
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2 years ago
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wrote...
2 years ago
I'll take your word for it, thx
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