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FOL FOL
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Posts: 1165
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7 years ago
Which of the following is a quantitative metric for an employee at a customer service firm?
A) provide customers with friendly and helpful service
B) handle disputes fairly and courteously
C) dispatch calls in an efficient manner
D) take no more than 20 minutes for each call
Textbook 
Management: A Focus on Leaders

Management: A Focus on Leaders


Edition: 2nd
Author:
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Management: A Focus on Leaders (McKee)
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Henk79Henk79
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7 years ago
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FOL Author
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6 years ago
Awesomeness!
Management: A Focus on Leaders (McKee)
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