Public areas, such as lobbies, are the best place to resolve guest complaints because guests are ...

Public areas, such as lobbies, are the best place to resolve guest complaints because guests are less likely to make a scene.

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With plastic tags, keys follow the room, not the lock.

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Voice-Over-Internet Protocol is identified as

a. VOIP
b. VoIP
c. IP telephony
d. Broadband telephone
e. All of the above, terminology is somewhat in flux (changing)

Industry jargon for the money gambled at a particular machine over a given period of time is:

a. Slot drop
b. Drop box
c. Slot total
d. Sot bank
e. None of the above

Avoiding mistakes rather than correcting them is the essence of total quality management.

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During the times when less bulky brass keys were used by hotels, they were so costly to replace that hotels did not change locks just because a key was not returned so found keys could be used by thieves.

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According to the text, the slot department usually accounts for what percentage of the gaming revenues of a typical American casino?

a. 40 - 50
b. 50 - 60
c. 60 - 70
d. 70 - 80
e. Less than 40

A Moment- of-Truth is the term used during the employee interview, when sensitive questions are posed by the interviewer and answered by the job applicant.

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Telephones, like locks and safes and minibars, have gone through stages of development; for telephones the sequence has been:

a. High speed; dial-up; wire; wireless
b. Dial-up; VOIP; operator-assisted; wireless
c. Operator-assisted; Internet; dial-up; high-speed wire
d. Dial-up; high-speed wire; wireless; VoIP
e. All of the above because it is difficult to say which came first

Strangers often slept in the same bed in inns during colonial times and keys were not used.

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Public areas, such as lobbies, are the best place to resolve guest complaints because guests are ...

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