The force-field theory of organizational change is developed by ________.
A) Frederick Herzberg
B) Kurt Lewin
C) Abraham Maslow
D) Douglas McGregor
Question 2A team in an organization resists attempts by management to change its functions or its members. This resistance to change results from ________.
A) differences in functional orientation
B) omission bias
C) group cohesiveness
D) groupthink
Question 3According to the force-field theory, when the two sets of opposing forces, force for change and resistance to change, are evenly balanced in an organization, the organization ________.
A) attempts to grow by diversifying its business in unrelated areas
B) is operating at the optimum production level that maximizes economies of scale
C) is in a state of inertia
D) attempts to grow by engaging in vertical integration
Question 4Which of the following terms refers to a pattern of faulty decision-making that occurs in a team when members discount negative information in order to arrive at a unanimous agreement?
A) selective perception
B) groupthink
C) omission bias
D) congruence bias
Question 5Which of the following characteristics of organizational structure is most likely to resist organizational change?
A) decentralized decision-making
B) standardization of behavior through rules and procedures
C) flat hierarchy of authority
D) extensive use of mutual adjustment
Question 6Which of the following characteristics of organizational structure is most likely to increase the responsiveness of the organization to environmental changes?
A) standardization of behavior through rules and procedures
B) tall hierarchy of authority
C) extensive use of mutual adjustment
D) centralized decision-making
Question 7The European Union is a ________ force for change.
A) competitive
B) political
C) social
D) demographic