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Ahmedamr Ahmedamr
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4 years ago
Guests arrive by car and park in the operation's lot. They notice litter and cigarette butts. What conclusion are they likely to reach about the establishment?

▸ Staff do not care enough to keep the lot clean

▸ Other customers are uncaring and untidy

▸ Litter is unlikely to make any impression

▸ The area is dangerous and they should leave
Textbook 
ManageFirst: Customer Service

ManageFirst: Customer Service


Edition: 2nd
Author:
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nanachinanachi
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4 years ago
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