Explore
Post homework questions online and get free homework help from tutors.
Learn More
Improve Grades
Help Others
Save Time
Accessible 24/7
There are currently 333 guests browsing and 9 members online. So far today, 676 students have registered.
Related Images
2853
5
09/08/11

6884
0
09/16/12

230
0
03/20/15
Poll
Which of these news organizations do you trust the LEAST?
CNN
MSNBC
Fox News
RT News
I trust anything but mainstream media
If you would like to vote in this poll, please login or register

New Topic  
wrote...
Posts: 135
Credits: 5
Rep: 0 0
2 months ago
Scenario: Lei received a quick phone call from one of the location managers about replacing some equipment. She agreed in principle that the equipment should be replaced, but mentioned that Dalman was investigating another source for the equipment and perhaps they should wait until she and Dalman had reached a decision. Two weeks later, Lei received an invoice for the new equipment! Visibly angry, she called the manager to inquire why he had ordered the equipment after their conversation. The manager stated that Lei had agreed that the equipment needed to be replaced. He was adamant that this was what he heard Lei say. The equipment was expensive and Dalman was hoping to order several pieces from one source to maximize discounts per unit.

Based on the section about Communication Pitfalls in the Bateman and Snell text, describe some ways that Lei could have avoided this situation.

Read 198 times
3 Replies
wrote...
Staff Member
2 months ago
It looks like the case that the manager clearly has a wrong perception of Lei’s comments. He assumes that Lei was in agreement with him over the fact that the equipment had to be replaced, which is why the manager ordered the equipment in the first place. Lei could have taken some measures to avoid such situations.
    
When the manager asked Lei, she could clearly tell that it was not possible for her to accept his request and she should state when it would be possible.
    
Alternatively, Lei should have put the manager at a stop. She should clearly explain that an investigation was being carried into prices and acquisitions and decision could not be taken till Dalman came up with that report.
    
Lei could also made manager to accept with her that both would have a discussion again and finalize the proposal once she got report from Dalman.
    
Lei could also tell the manager that the issue should be discussed over the phone and it was better if both were discussed face to face, possibly at a meeting.
Answer accepted by topic starter
wrote...
Administrator
Posts: 20240
Credits: 1535
2 months ago
To view this post and more
You'll need to login or register
✓ Don't be mean, we need followers on Twitter too! Slight Smile
wrote...
2 months ago
It looks like the case that the manager clearly has a wrong perception of Lei’s comments. He assumes that Lei was in agreement with him over the fact that the equipment had to be replaced, which is why the manager ordered the equipment in the first place. Lei could have taken some measures to avoid such situations.
    
When the manager asked Lei, she could clearly tell that it was not possible for her to accept his request and she should state when it would be possible.
    
Alternatively, Lei should have put the manager at a stop. She should clearly explain that an investigation was being carried into prices and acquisitions and decision could not be taken till Dalman came up with that report.
    
Lei could also made manager to accept with her that both would have a discussion again and finalize the proposal once she got report from Dalman.
    
Lei could also tell the manager that the issue should be discussed over the phone and it was better if both were discussed face to face, possibly at a meeting.

It looks like the case that the manager clearly has a wrong perception of Lei’s comments. He assumes that Lei was in agreement with him over the fact that the equipment had to be replaced, which is why the manager ordered the equipment in the first place. Lei could have taken some measures to avoid such situations.
    
When the manager asked Lei, she could clearly tell that it was not possible for her to accept his request and she should state when it would be possible.
    
Alternatively, Lei should have put the manager at a stop. She should clearly explain that an investigation was being carried into prices and acquisitions and decision could not be taken till Dalman came up with that report.
    
Lei could also made manager to accept with her that both would have a discussion again and finalize the proposal once she got report from Dalman.
    
Lei could also tell the manager that the issue should be discussed over the phone and it was better if both were discussed face to face, possibly at a meeting.

New Topic      
This board requires you to register before making a post. Click here to join.