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Which of the determinants of service quality involves performing the service right the first time?

sinnefoula

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Which of the determinants of service quality involves performing the service right the first time?

Which of the determinants of service quality involves performing the service right the first time?
A) credibility
B) courtesy
C) access
D) responsiveness
E) reliability

Textbook

Operations Management

Operations Management

Edition: 10^th

Authors: Heizer, Render

Read 86 times

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