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You manage a large hotel’s on-premises laundry. One of the laundry-room workers, whose job it is ...

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You manage a large hotel’s on-premises laundry. One of the laundry-room workers, whose job it is ...

You manage a large hotel’s on-premises laundry. One of the laundry-room workers, whose job it is to remove laundry from laundry carts and sort it, comes to you with a complainthis back is hurting from constantly bending over to reach down into the bottom of the carts to retrieve the laundry. He says that other workers are experiencing similar problems with the carts, which are simple canvas laundry carts from three to four feet deep. Which of the following actions is the best solution to this problem?

a.   Find an excuse to fire the employee; he is just an injury lawsuit waiting to happen.

b.   Tell your boss that the hotel should close down its on-premises laundry and send the hotel's laundry to an outside contractor.

c.   Replace the hotel's carts with “raising platform” carts.

d.   Transfer the employee who is complaining to another department.

Textbook

Hospitality Facilities Management and Design

Edition: 4^th

Authors: Stipanuk, American Hotel & Lodging Association

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This site is awesome

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