The performance appraisal systems in most organizations create real barriers to pride in workmanship as they promote competitive behavior and quantity of work over quality.
a. True
b. False
Indicate whether the statement is true or false
Question 2Which of the following is not one of the pitfalls that handicap global marketing programs and contribute to their suboptimal performance?
a. File-sharing
b. Insufficient research
c. Over-standardization
d. Inflexibility in planning and implementation
Question 3Designed-in systemic variation is a managerial concern, not a labor issue.
a. True
b. False
Indicate whether the statement is true or false
Question 4The success of global marketers of the future will be defined by those who can achieve a balance between:
a. cost and expenditures.
b. local and global concerns.
c. cost and inventory control.
d. placement and price.
Question 5Slogans, signs, and posters are highly effective in changing worker behavior because they assume that most, if not all, quality problems are due to human behavior.
a. True
b. False
Indicate whether the statement is true or false
Question 6When a company uses resources accumulated in one part of the world to fight a competitive battle in another, this is called:
a. spot affluence.
b. trigger economics.
c. pre-sensor clearinghouse.
d. cross-subsidization.
Question 7There is a minimal gap between real leadership and what we traditionally think of as management or supervision.
a. True
b. False
Indicate whether the statement is true or false
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