________ communication flows between departments to help employees share information, coordinate tasks, and solve complex problems.
A) Upward
B) Downward
C) Horizontal
D) Diagonal
E) Circular
Ques. 2In most organizations, the rumor mill tends to be particularly active when
A) employees are satisfied with their jobs.
B) formal communication channels are working efficiently.
C) employees are wasting company time.
D) the formal communication network is not providing the information employees want.
E) there is a lack of gender balance among the employees.
Ques. 3Every organization has ________, which encompasses all communication that occurs outside the lines of command in the company's organizational structure.
A) an online social networking presence
B) an extraneous communication network
C) an informal communication network
D) an internal communication network
E) a transitional communication system
Ques. 4An example of horizontal communication is
A) a junior staff person giving information to a staff supervisor.
B) a company briefing held on the organization's ground floor.
C) an email message about sick leave sent from one department secretary to a secretary in a different department.
D) an email message that sparks a chain of multiple replies.
E) a manager sending an email to his or her staff.
Ques. 5An example of downward communication is
A) a junior staff person giving information to a staff supervisor.
B) a sales manager giving instructions to a salesperson.
C) an email message about sick leave from one staff secretary to another.
D) a company briefing held on the organization's top floor.
E) a conversation between colleagues that quickly becomes hostile.
Ques. 6The term digital information fluency encompasses all of the following elements except
A) recognizing information needs.
B) searching efficiently to locate reliable sources of information.
C) using gathered information ethically.
D) using random methods to present ideas and information.
E) actively listening to others.