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silverbullet silverbullet
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7 years ago
Active customer contact and personalized attention can lower cost to the customer by:
A) trading fixed costs for an equivalent variable cost.
B) lowering the level of technology involved.
C) increasing the capital intensity.
D) substituting customer efforts for those of the service provider.
Textbook 
Operations Management: Processes and Supply Chains

Operations Management: Processes and Supply Chains


Edition: 11th
Authors:
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DreaminDreamin
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silverbullet Author
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#2
7 years ago
great answer
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#3
7 years ago
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