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matashola matashola
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7 years ago
A “captured customer” most likely _____.
a.   has a very high customer satisfaction index (CSI)
b.   has a low rate of customer retention
c.   will not to recommend a brand or company to others
d.   has a high customer loyalty index (CLI)
e.   has a very low customer satisfaction index (CSI)
Textbook 
Market Based Management

Market Based Management


Edition: 5th
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#1NuggetsFan#1NuggetsFan
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matashola Author
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#2
7 years ago
My friend got the same as you Smiling Face with Open Mouth
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