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Home Q & A Board Other Fields Homework Help Business Marketing
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jonnyjon jonnyjon
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Posts: 450
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5 years ago

Question 1.

For a consumer to be delighted with a product or service he or she must perceive that performance exceeds expectations.

• true

• false

Question 2.

The ultimate goal of the customer-centered firm is to create high customer satisfaction.

• true

• false
Textbook 
Marketing Management

Marketing Management


Edition: 13th
Authors:
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antheadanthead
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#1
Posts: 408
Rep: 62 0
5 years ago
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jonnyjon Author
wrote...

5 years ago
Thanks
jmendoza
wrote...

Yesterday
Just got PERFECT on my quiz
gage
wrote...

2 hours ago
Good timing, thanks!
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