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penelopi penelopi
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7 years ago
One of Garvin's 8 factors that comprise quality as viewed by the customer is serviceability. Serviceability refers to the ________.
A) speed of repair when quality problems arise
B) product or service characteristic where it can be counted upon not to fail
C) the frequency of repair
D) customer viewed dependability of the product or service
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Supply Chain Management: From Vision to Implementation

Supply Chain Management: From Vision to Implementation


Edition: 1st
Authors:
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Supply Chain Management

// "Love is a two-way street constantly under construction." Heavy Heart
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iou2iou2
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7 years ago
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penelopi Author
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7 years ago
Our professor gave us an obscene amount of questions, you helped out a lot
Supply Chain Management

// "Love is a two-way street constantly under construction." Heavy Heart
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