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168356573 168356573
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3 years ago
What concerns need to be addressed to enhance the experience for elderly guests?

▸ Parking, access, walking, menu, hearing, seating, lighting, temperature, and care for wheelchairs, walkers, and canes

▸ Fiercely independent; prefer to be treated like every other guest, so ignore age and behave as though they are young adults

▸ Early bird specials; soft, bland foods; no need to present cocktail menu or provide entertainment

▸ Often on a budget and highly demanding; best to quietly discourage repeat visits
Textbook 
ManageFirst: Customer Service

ManageFirst: Customer Service


Edition: 2nd
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rayee_fordrayee_ford
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3 years ago
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I appreciate what you did here, answered it right Smiling Face with Open Mouth
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