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stephanie_159 stephanie_159
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3 years ago
How do guest complaints benefit the operation?

▸ Information about where improvements are needed to help future guests

▸ Incentive not to make the same mistake and endure complaints and recovery

▸ Staff incentive not to lose time and gratuity handling issues and away from earning

▸ Less effort to get it right the first time and not have to deal with complainers
Textbook 
ManageFirst: Customer Service

ManageFirst: Customer Service


Edition: 2nd
Author:
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Nose_NationNose_Nation
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3 years ago
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stephanie_159 Author
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3 years ago
You make an excellent tutor!
kamikazekota
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Yesterday
Thanks
rudy.zondo
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2 hours ago
this is exactly what I needed
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