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wrote...
Posts: 144
2 months ago

Question 1.

Quality is the key to value creation and customer satisfaction.

• true

• false

Question 2.

The least profitable 10% to 20% of customers can reduce profits by 50% to 200% per account.

• true

• false
Source  Download
Marketing Management
Edition: 13th
Authors:
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3 Replies
Replies
Answer verified by a subject expert
wrote...
Posts: 170
2 months ago
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Answer 1

true

Answer 2

true
1
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2 months ago
Thank you
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2 months ago
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