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ZN ZN
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6 years ago
A nursing supervisor is scheduling holiday hours. When the supervisor tells the staff nurse that she needs to work Christmas day, the staff nurse calmly states, I worked last Christmas and will not work this Christmas.
 
  When the supervisor says But I need you to work, the nurse repeats I worked last Christmas and will not work this Christmas. This is an example of which assertive behavior technique? A. Shifting from content to process
  B. Standing up for one's basic rights
  C. Responding as a broken record
  D. Defusing
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kbara1kbara1
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6 years ago
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