A body-motion detection system is the first line of defense in fire-safety.
Indicate whether the statement is true or false
A lobby concessionaire is appointed by the rooms manager to handle and resolve guest complaints.
Indicate whether the statement is true or false
One of the difficulties with introducing empowerment is that many employees don't want it.
Indicate whether the statement is true or false
Explain the role of HR in motivating employees.
What will be an ideal response?
Explain the concept of the service profit chain.
What will be an ideal response?
Regarding group business:
a. Tour guests are sold individually, but handled as a group by the front desk
b. IT packages are sold individually, but handled as a group by the front desk
c. Convention guests are sold individually, but handled as a group by the front desk
d. Trade shows are developed by the sales department and presented (shown) to prospective hotel clients (also called the trades) as a means of increasing group room sales
e. All of the above
Energy management has grown in importance because energy is the industry's second largest operating (variable) cost after labor.
Indicate whether the statement is true or false
Detail the function HR in keeping employees and keeping them happy.
What will be an ideal response?
If it were merely a question of dollar cost, it makes good sense (cents) to retain the worker rather than recruit a new one.
Indicate whether the statement is true or false
Contractors install, maintain and pay commissions for newspaper racks and cigarette and soda dispensers that they place in hotel lobbies.
Indicate whether the statement is true or false