Many hotels choose to stay away from convention business because convention delegates generally spend less per day than other guest types.
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Discuss the differences between operating a regular restaurant versus a casino restaurant.
What will be an ideal response?
The bell department (uniformed services) and the telephone department have been shrinking during the past decade as technology and lifestyle changes impact the lodging industry.
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Having a credit manager on duty is more important to the operation of a highway motor inn than for an upscale, four-star hotel.
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It's a measure of the importance actually the unimportance given to the hotel's housekeeping department that rating agencies such as AAA do not consider cleanliness during their inspections.
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Microtel, a budget chain, had a slogan, Don't sleep with amenity creep, meaning:
a. Guests shouldn't pay for unnecessary amenities
b Hotels should add coffee makers to save guests time
c Leisure guests and business guests usually want the same amenities
d. Data ports is one amenity that everyone wants
e. Means both b and c
A 500-room hotel had 80 occupancy last night. Today's expected departures are 250, arrivals are 350, and there are 10 rooms out of inventory. How many rooms are available for sale?
a. +100
b. +10
c. +0
d. 10
e. -100
Travel-agency reservations need to be distinguished from other reservations because travel agents typically get a 25 commission for business booked.
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Which condition, if any, requires the guest-service agent (not the night auditor) to post room charges to a folio?
a. Day rate
b. Paid-in-advance check-in
c. Late check-out
d. Penalty for understaying a reservation
e. All of the above
Information on the Night Auditor's Report may be changed as a result of the income auditor's work.
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