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Sqwill23 Sqwill23
wrote...
Posts: 618
Rep: 0 0
6 years ago
The ask price of a share of stock is always higher than the bid price.
 
  Indicate whether the statement is true or false



Which of the following is not a key item that ought to be covered in any business plan?
 
  A) company history B) operations plan
  C) budgets for the last 10 years D) management/organizational chart



The person who reconciles product sales with revenues generated is the:
 
  A) food and beverage director. B) operations manager.
  C) business manager. D) cash room manager.



Which segment of the hotel industry is most mature?
 
  A) Limited-service B) Full-service hotels
  C) Condominium hotels D) Extended-stay



Cities often establish an organization to attract and retain visitors. This is called
 
  A) National Office of Tourism B) Convention and Visitors Bureau
  C) Destination Management Company D) State Office of Tourism



The Walker Golf Club is an exclusive, upscale golf facility in south Florida and you are the general manager. A new member has approached you with a complaint about a dining room server that has been employed by the club for more than 15 years.
 
  The club member wants this person terminated. The Board of Directors requires all hires and terminations to be approved at official board meetings. Discuss how you will research, document, and ultimately handle this situation.



Product certification involves a three step process:
 
  A) inspecting, training, monitoring. B) testing, adjusting, monitoring.
  C) testing, adjusting, balancing. D) testing, validating, auditing.



Which of the following is part of the loyalty circle?
 
  A) Value B) Value loyalty C) Value creation D) Value perception



Compare a country club to a city club.
 
  What will be an ideal response?



Mixed use hotel development indicates that a hotel
 
  A) is near transportation B) may also have residences
  C) serves food D) can be used for meetings and lodging
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Replies
wrote...
6 years ago
TRUE

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C

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C

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B

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B

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Answers will vary.
Clubs are sensitive to members needs and the general manager's primary job is to mediate issues to the guest's satisfaction. These issues may be difficult, particularly if the complaint comes from only one member.

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D

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C

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The biggest difference between them is the offering of activities such as swimming, golf, tennis and croquet in the country club setting. City clubs are predominantly business oriented with very few, if any, activities.

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B
Sqwill23 Author
wrote...
6 years ago
TYSVM
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