The use of electronic media such as e-mail, texting, and instant messaging, has no measurable impact on the nature and effectiveness of a negotiation.
Indicate whether the statement is true or false
Question 2The main drawback of secure system protocols such as SSL and SET is that
a. they are very difficult to remember.
b. they are extremely expensive.
c. they are likely to be hacked by moderately sophisticated computer experts.
d. they place significant loads on computer systems during transactions.
e. most parties to a transaction are not very interested in maintaining security.
Question 3During an international negotiation, an interpreter might verbally communicate yet not fully convey the significance of unspoken actions, signals, and customs that may be invisible to the foreign or nonnative negotiator.
Indicate whether the statement is true or false
Question 4SET provides merchants and customers all of the following benefits except
a. special purpose digital certificates.
b. non-repudiation for dispute resolution.
c. financial performance.
d. authentication of the merchant.
e. authentication of the customer.
Question 5A win-lose negotiation approach works best for items or services that are important to the buyer's products or business or when the item involves high-dollar items or services where cost control is critical.
Indicate whether the statement is true or false
Question 6Because it encrypts only sensitive information, SET permits Web page designers freer use of graphics in a secure mode.
a. True
b. False
Question 7A willingness to offer large concessions is always in the best interests of a buyer.
Indicate whether the statement is true or false
Question 8A technical standard for safeguarding payment card transactions on the Internet was developed by MasterCard and Visa. This is intended to be the single protocol for such protection and is called
a. Pretty Good Privacy (PGP).
b. Really Good Privacy (RGP).
c. Secure Electronic Transaction (SET).
d. public key encryption.
e. Really Sharp Authentication (RSA).
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