Value added refers to activities that are characterized by which of the following? Select all that apply.
a. The customer will pay for this activity.
b. The activity must be performed by a registered nurse.
c. The activity must be done right the first time.
d. The activity must be completed in half the time.
e. The activity must be completed by both the client and the nurse.
f. The activity must somehow change the product or service in some desirable manner.
Question 2Workplace violence can be initiated by an employee in the workplace as well as by patients or family members. Which of the following would be cause for concern when observed in an employee?
a. Divorce
b. Personality changes
c. Death in the family
d. Miscarriage
Question 3A nursing unit schedule has one RN on admission assessments and discharges; an LPN assigned to pass medications to all patients; one RN for IVs, IV meds, and blood administration; two NAPs for baths; and two NAPs for assisting with patient feeding.
This unit most likely uses which form of patient care delivery? a. Team nursing c. Managed care
b. Primary nursing d. Functional nursing
Question 4Each nurse on your unit receives a benefits package that includes a 2-week vacation, 1 sick day each month, 6 holidays, and 2 days to attend an educational conference. How many nonproductive hours would each nurse on your unit represent?
a. 60 hours c. 240 hours
b. 120 hours d. 360 hours
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