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ananız ananız
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6 years ago
The most important part of a negative-news message is the section that explains the reasons for the bad news.
  Indicate whether the statement is true or false

Ques. 2

You should avoid apologizing in a negative-news message because doing so admits responsibility.
  Indicate whether the statement is true or false

Ques. 3

A good way to begin a negative-news letter to a faithful customer is to show appreciation for the reader's business.
  Indicate whether the statement is true or false

Ques. 4

Ethan has already written three letters to a customer whose account is now several months past due. His fourth letter to the customer should use a direct pattern.
  Indicate whether the statement is true or false

Ques. 5

Because bad news can be difficult for a reader to accept, it should always be delivered using the indirect method.
  Indicate whether the statement is true or false
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hanndail22hanndail22
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6 years ago
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ananız Author
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#2
6 years ago
Words can't even express my thanks
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#3
6 years ago
Pleasure is all mine
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