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Vandana Vandana
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Posts: 399
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6 years ago
Jing-Ying places great value on the posture, voice inflection, gestures, and facial expressions of employees within the workplace. She is most likely part of a(n) ____ culture.
 A) low-context
  B) linear logic
  C) high-context
  D) analytical

Ques. 2

Describe the components of the inductive outline used in writing bad-news messages.

Ques. 3

Communicators in low-context cultures
 A) often imply conclusions rather than directly stating them.
  B) tend to be logical, analytical, and action oriented.
  C) tend to be intuitive and contemplative.
  D) emphasize interpersonal relationships, nonverbal expression, physical setting, and social setting.

Ques. 4

Explain the advantages and disadvantages of delivering bad news personally and electronically.

Ques. 5

Communicators in high-context cultures
 A) are more likely to be intuitive and contemplative.
  B) assume that listeners know very little and must be told practically everything.
  C) tend to be logical, analytical, and action oriented.
  D) pay attention to only the spoken or written words.

Ques. 6

Communicating Negative Organizational News  Customers, business partners, and employees all expect honest communication about difficult situations. Delivering negative organizational news, including responding to crisis situations, is a skill managers must develop in order to succeed. Employees and the public expect honest answers from management. Strong organizations build trust and community among their employees. Communication _________ can have a positive effect on an organization's culture and community. A. transparency B. deception C. breaches
 Fill in the blank(s) with correct word
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Replies
wrote...
6 years ago
Answer to #1

C

Answer to #2

The components of the inductive outline are the following:
a. Opening: It begins with a neutral idea that leads to the refusal or bad news.
b. Body: It presents facts, analysis, and reasons for the refusal or bad news. It states the bad news using a positive tone and de-emphasis techniques. It includes a counterproposal or silver lining idea when possible or appropriate.
c. Closing: It closes with ideas that shift the focus away from the refusal or bad news and indicates continuing relationship with the receiver.

Answer to #3

B

Answer to #4

Personal delivery has been the preferred medium for delivering bad news because it signals the importance of the news and shows empathy for the recipient. Face-to-face delivery also provides the benefit of nonverbal communication and immediate feedback, which minimizes the misinterpretation of these highly sensitive messages. Personal delivery, however, carries a level of discomfort and the potential for escalation of emotion. A voice on the telephone triggers the same discomfort as a face-to-face meeting, and the increased difficulty of interpreting the intensity of nonverbal cues over the telephone only adds to the natural discomfort associated with delivering negative information.
You must be cautious when you deliver bad news electronically, whether by email or electronic postings. While you might feel more comfortable avoiding the discomfort of facing the recipient, the impersonal nature of the computer might lead to careless writing that is tactless and lacking in empathy, and perhaps even defamatory.

Answer to #5

A

Answer to #6

transparency
Vandana Author
wrote...
6 years ago
Thank you for answering correctly!
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