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RObbiespigs RObbiespigs
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5 years ago
An attempt at resale or sales promotion is inappropriate in a favorable response to a claim message.
  Indicate whether the statement is true or false

Ques. 2

A passing siren, chatter from an adjacent cubicle, and printer noises are examples of communication distractions.
  Indicate whether the statement is true or false

Ques. 3

Which is the best channel for conveying large amounts of information? Discuss how permanent records of work activities can be kept using different communication channels.

Ques. 4

The strategies for routine claims and persuasive claims differ because with a persuasive claim, a request will likely be granted only after explanations and arguments have been presented.
  Indicate whether the statement is true or false

Ques. 5

It is not important to select the proper communication channel.
  Indicate whether the statement is true or false

Ques. 6

Discuss the time required for feedback in a communication channel. Also, describe the costs of various communication channels.
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estherevestherev
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#1
Posts: 285
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5 years ago
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Answer to #1

F

Answer to #2

T

Answer to #3

The best channel for conveying large amounts of information is generally a written one. One reason is that most of us are generally poor listeners. Studies indicate that we retain only 10 or so of what we hear. Therefore, if you want people to have the opportunity to process and remember the information you have to deliver, particularly if the message is long or complex, then it is generally best delivered using a written channel rather than an oral one.
Businesspeople are often involved in situations where they must keep records of what occurred during various work activities throughout the day or week. These situations include the need to record what occurred at a department meeting, an employee's work history, the findings of an audit of a client's financial records, and an employee's travel expenses. Most legal documents, including contracts, use the written channel of communication for this reason: the need to maintain a record. Email messages and other electronic forums such as websites, social networking sites, and blogs, if stored and backed up properly, can also serve as a record.

Answer to #4

T

Answer to #5

F

Answer to #6

Just as we may need to contact someone immediately, we may also need a response from that person just as rapidly. The most rapid forms of communication are generally electronic. However, depending on the person with whom you are communicating, his or her personality, and your relationship, communicating with a person via an electronic channel does not guarantee prompt feedback. In other words, corporate cultures and individual people may have preferences for specific communication channels or mediums and differing communication practices.
Many channels of communication are relatively inexpensive for business users. Mail, email, text messages, telephones, faxes, wikis, blogs and blog applications, social media, videoconferencing and teleconferencing tools, and Skype are generally considered inexpensive forms of communication. These tools have made it much less expensive for stakeholders both inside and outside organizations to communicate with each other, regardless of their location. Still, there are times when it may be appropriate to choose the greater expense of arranging a face-to-face meeting, such as when introducing members of a virtual team who will be working on an important project for some time or interviewing job applicants for key positions.
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RObbiespigs Author
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#2
5 years ago
Such an awesome helper!
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