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Nesh Nesh
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6 years ago
When using the indirect approach to deliver negative news, what does the message open with?
 
  A) Neutral buffer
  B) Bad news
  C) Reasons for the decision
  D) Plan of action
  E) Positive statement aimed at maintaining a good relationship

Ques. 2

When delivering bad news to employees, which of the following would be the most appropriate channel of delivery?
 
  A) Social networking site
  B) Email
  C) In person
  D) Via telephone
  E) Formal written documents

Ques. 3

After developing a clear purpose, what is the next step in preparing to write the negative message?
 
  A) Being upfront and honest with those you need to send the message to
  B) Sharing the unwelcome news
  C) Writing a message that is sensitive and honest
  D) Gathering information the audience needs to understand and accept the message
  E) Choosing the channel and the medium

Ques. 4

The opening of routine messages can be used to state the purpose and nature of information being provided.
 
  Indicate whether the statement is true or false.

Ques. 5

Discuss and give examples of using routine messages to build goodwill.
 
  What will be an ideal response?
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