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misserz0210 misserz0210
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2 months ago
Yuri is writing an adjustment letter in response to a customer's claim. Which of the following should he do in the body of his adjustment letter?


▸ explain who specifically is to blame for the problem

▸ explain how he is complying with the claim

▸ promise the customer that the problem will never happen again

▸ apologize profusely
Textbook 
Business Communication: Process and Product: Brief Edition

Business Communication: Process and Product: Brief Edition


Edition: 7th
Authors:
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andrewcao90andrewcao90
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2 months ago
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misserz0210 Author
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2 months ago
I appreciate what you did here, answered it right Smiling Face with Open Mouth
apelton
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Yesterday
Thank you, thank you, thank you!
annakc
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2 hours ago
this is exactly what I needed
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