A member of your study group speaks to you about a problem he is having with another member of the ...

A member of your study group speaks to you about a problem he is having with another member of the group. You choose to employ active listening. One positive outcome of this choice is __________.
 
  a. you will be sure that your opinions on the matter are heard
  b. you will be able to point out to your classmate that he is acting like a Victim
  c. you will deliver an I message about how irritated you are when people don't get along
  d. you will demonstrate to your classmate that you value him and want to understand his point of view