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Ashley b Ashley b
wrote...
Posts: 369
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6 years ago
Which of the following statements regarding competitive threats is incorrect?
 A) Matching a price cut will be an ineffective strategy if the competitor simply reestablished the differential by a further price reduction.
  B) A single response is rarely enough to stop price moves by competitors that are struggling to establish a market position.
  C) If a price response is required, the strategist should focus the firm's competitive retaliation on those actions that are most cost-effective for the firm.
  D) All of the answer choices.

Question 2

Which of the following is NOT a step in the construction process of a service blueprint?
 A) obtaining scripts from both customers and employees
  B) segmenting customers based on the content of the script
  C) identify steps in the process where the system can go awry
  D) calculating the time frame for service execution
  E) analyzing the profitability of the system

Question 3

Goals are more specific than objectives.
 
 Indicate whether the statement is true or false

Question 4

Chindanel Hotels, a chain of luxury hotels, wants to install new security systems in all of its franchises. Based on the specifications provided by Chindanel, a few companies have submitted tenders to acquire the contract. Chindanel Hotels has shortlisted one company and has decided to give the contract to it. Now, Chindanel Hotels should begin:
 A) acquiring proposals from security system manufacturers.
  B) identifying the faults in the existing security system.
  C) evaluating performance of the new security systems compared to the old ones.
  D) selecting an order routine of the security systems.
  E) evaluating proposals from security system manufacturers.

Question 5

_____ are those that support a number of activities that cannot be objectively assigned to a product on the basis of a direct physical relationship.
 A) Indirect traceable costs
  B) Attributable costs
  C) General costs
  D) None of the answer choices.

Question 6

The most common mistake made when constructing a service blueprint is:
 A) bottlenecks are not identified correctly.
  B) failure points are not identified correctly.
  C) the blueprint is one-sided  representing only the firm's perception of the process.
  D) script norms are misunderstood.
  E) the time frame for service execution is miscalculated.

Question 7

More consumers are expressing an interest in sustainable behaviors. This represents an opportunity for Tesla's Model X.
 
 Indicate whether the statement is true or false

Question 8

Allied Co, a technological firm, requires new data servers. Based on the specifications provided by its engineers, Allied Co has acquired tenders-from several different companies-for the required number of servers. Now, the company should begin:
 A) evaluating proposals from server providers.
  B) acquiring proposals from server manufacturers.
  C) purchasing new machines.
  D) evaluating performance of the new servers compared to the old ones.
  E) searching for server manufacturers.

Question 9

The buyer's price sensitivity increases to the degree that:
 A) buyers can switch from one supplier to another without incurring additional costs.
  B) organizational buyers can easily shop around and assess the relative performance and price of alternatives.
  C) the product represents one for which it is difficult to make price comparisons.
  D) all of the answer choices.
  E) both buyers can switch from one supplier to another without incurring additional costs and organizational buyers can easily shop around and assess the relative performance and price of alternatives.
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Anna123Anna123
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Posts: 363
Rep: 1 0
6 years ago
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Ashley b. Author
wrote...
6 years ago
I can see it now, thanks for clarifying
wrote...
6 years ago
Make sure to mark the topic solved
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