Which of the following situations describes proper etiquette when you are the one CALLING a meeting?
A) You invite the whole department, 27 people, to a problem-solving meeting.
B) You ask for a volunteer to arrange the date, time, and location of the meeting.
C) You arrive late so you are not kept waiting.
D) You prepare an agenda so the group knows what will be discussed.
Question 2Which of the following situations describes proper etiquette for using the office copier?
A) You are in the middle of making 80 copies of 3 pages. Frank needs to make one copy of
200 pages and has asked to interrupt your job.
B) Your job involves making 20 copies of 8 pages on letterhead paper with 120
magnification, increased darkness, 2-sided copies from 1-sided originals, collated, and
stapled. When your job is done, you leave the machine with this setup just in case the
next person who makes copies needs the same thing.
C) Your job involves making 20 copies of 8 pages on letterhead paper with 120
magnification, increased darkness, 2-sided copies of 1-sided originals, collated, and
stapled. Frank is asking you to stop your job so that he can make 15 copies of 1 page.
D) You need to make 6 copies of 1 page and believe you should go before Frank who needs
to make 14 copies of 31 pages.
Question 3Morality is best defined as ________.
A) society's responsibility toward a person
B) a person's responsibility toward society
C) the rules or principles that define right and wrong conduct
D) the goodness or badness of human action or behavior
Question 4Conflict that results in the dissatisfaction of one or more parties involved is best described as ________.
A) negative conflict B) positive conflict
C) mutual conflict D) arbitration conflict
Question 5Conflict that results in mutual satisfaction for all involved would best be described as ________.
A) mutual conflict B) negative conflict
C) arbitration conflict D) positive conflict
Question 6What is the conflict offer in this situation?
A) To move the students across town.
B) An energy rate that is half the current rate.
C) An end to the current agreement in 18 months.
D) More money per year for the energy company.
Question 7Meghan Tull is the chief operator of a computer facility for a large company and also a single mother of two children. The facility processes customer billing, so stringent regulations and procedures must be followed to the letter.
Because she was denied a promotion, she has become dissatisfied with her job. Her dissatisfaction will MOST LIKELY result in ________.
A) her job performance dramatically dropping
B) increased errors in customer billing
C) no significant change in job performance
D) changes in Meghan's personality
Question 8In a conflict, an alternative would be ________.
A) the consequences of not resolving a conflict
B) the consequences of not starting a conflict
C) the third party affected by the conflict
D) the third party involved in the conflict
Quick Reply
