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Apatix Apatix
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6 years ago
Experience differentiation:
A) is an extension of product differentiation in the service sector.
B) keeps consumers from becoming active participants in the service.
C) isolates the consumer from the delivery of a service.
D) attempts to make the service experience different for every single customer.
E) uses only the consumer's senses of vision and sound.
Textbook 
Operations Management

Operations Management


Edition: 10th
Authors:
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kadajikadaji
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6 years ago
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Apatix Author
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6 years ago
this is exactly what I needed
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Helped a lot
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Thanks
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